Privacy Policy

hk99 ("we", "us", "the Platform") is committed to protecting the privacy of every individual who accesses or registers on https://hk99.cam ("the Site"). This Privacy Policy describes the categories of personal data we collect from users and visitors located in Bangladesh, explains the purposes for which that data is processed, identifies the parties with whom it may be shared, and sets out the rights available to data subjects.

This Privacy Policy applies to all personal data processed in connection with the hk99 platform, including data collected through account registration, gameplay, deposits, withdrawals, customer support interactions, and any marketing communications you choose to receive. By registering an account and using hk99, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

hk99 collects personal data through several distinct channels. The categories of data we collect and the channels through which they are collected are set out below:

• Registration data: full name, date of birth, mobile number, and email address provided when you create an hk99 account. Date of birth is collected for mandatory age verification — you must be 21 or older to register.
• Identity verification documents: government-issued identification (e.g. National ID, passport) and proof-of-address documents collected where required by our KYC and AML compliance obligations.
• Financial data: transaction records including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, bank account references), and transaction timestamps. Full payment credentials are handled directly by our payment partners — hk99 does not store raw card numbers or full mobile wallet PINs.
• Gameplay and activity data: session logs, game history, bet amounts, win/loss records, and in-platform behaviour data generated during your use of hk99 games and services.
• Device and technical data: IP address, device type, operating system, browser type, approximate geographic location (derived from IP), and session metadata collected automatically when you access the Site.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, or health data. Where you contact our support team, communications (including live chat transcripts and email threads) are retained for quality assurance, training, and dispute resolution purposes.

hk99 processes personal data only for the specific, lawful purposes set out below. We do not process personal data for any purpose incompatible with the purposes listed here without first obtaining your explicit consent:

• Account creation and management: to register your hk99 account, verify your identity and age, maintain your account settings, and administer your gameplay history and balance.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Legal and compliance obligations: to fulfil our anti-money laundering (AML), KYC, and age verification obligations; to detect, investigate, and prevent fraud; and to respond to lawful requests from regulatory or law enforcement authorities.
• Customer support: to respond to your queries, complaints, and requests submitted through live chat, email, or any other support channel, and to maintain records of those interactions for quality and training purposes.
• Responsible gaming: to monitor gameplay patterns for indicators of problem gambling and to apply responsible gaming tools including deposit limits, session reminders, and self-exclusion where requested or where required by our policies.
• Marketing communications (opt-in only): where you have explicitly consented to receive promotional emails or SMS notifications, to send you information about hk99 offers, bonuses, and platform updates. You may withdraw this consent at any time by contacting support or using the unsubscribe mechanism in any marketing communication.

hk99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose identified:

• Payment processors: we share financial identifiers (mobile wallet numbers, transaction references) with our payment partners — including bKash, Nagad, Rocket, and Upay — to process deposits and withdrawals on your behalf. These partners process data under their own privacy policies and are independently responsible for complying with applicable data protection requirements.
• Identity verification providers: we share identity documents and personal data with KYC and AML verification service providers where required to verify your identity and comply with our regulatory obligations. These providers process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: we may disclose personal data to regulatory bodies, law enforcement agencies, or government authorities where we are required to do so by applicable law, court order, or in connection with any legal proceeding or investigation.
• Technology and platform service providers: we engage trusted technology partners (hosting providers, fraud detection providers, customer support platform operators) to support the operation of hk99. These parties act as data processors and are permitted to use personal data only for the specific services they provide to hk99, under contractual data protection obligations.

In all cases where personal data is shared with third parties, hk99 takes reasonable steps to ensure that those parties maintain appropriate technical and organisational measures to protect the data against unauthorised access, loss, or misuse.

hk99 handles payment data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or any other supported payment method, the financial transaction is processed by the relevant payment provider directly. hk99 receives confirmation of the transaction (amount, timestamp, reference number) but does not receive or store your full mobile wallet credentials, bank account login details, or card PINs.

All financial records related to your hk99 account are retained in accordance with our data retention schedule, which reflects applicable legal and regulatory requirements. Transaction history is accessible to you from within your account dashboard at any time. If you notice any discrepancy in your transaction history, please contact hk99 support within 30 days of the relevant transaction date.

hk99 uses cookies and similar tracking technologies to operate the Site, remember your preferences, and analyse how the platform is used. Cookies are small text files placed on your device by your browser when you visit the Site. The categories of cookies we use are:

• Essential cookies: required for the Site to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity. Essential cookies cannot be disabled without impairing your ability to use hk99.
• Analytics cookies: used to collect aggregated, anonymised data about how visitors interact with the Site — for example, which pages are visited most frequently and how long sessions last. This data helps hk99 improve the platform experience for Bangladesh players.
• Preference cookies: used to remember your platform settings and preferences, such as language selection and notification preferences, so that you do not need to re-enter them on each visit.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies may affect the functionality of hk99. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation. hk99 does not use cookies to serve behavioural advertising to third parties.

hk99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or regulation. The following general retention periods apply: account data and gameplay records are retained for the duration of your account's active status and for a period of at least 5 years following account closure, to meet AML and regulatory record-keeping requirements. Financial transaction records are retained for a minimum of 5 years from the date of the transaction. Customer support communications are retained for up to 3 years from the date of the interaction. Marketing preference data is retained until you withdraw your consent to receive marketing communications.

Where personal data is no longer required for any lawful purpose, hk99 will securely delete or anonymise it in accordance with its internal data deletion procedures. Anonymised data that can no longer be linked to any identifiable individual may be retained indefinitely for statistical and analytical purposes.

hk99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include: SSL/TLS encryption for all data in transit between your device and the hk99 platform; industry-standard password hashing for stored account credentials; access controls that restrict internal access to personal data on a need-to-know basis; regular security reviews of our platform infrastructure and third-party integrations; and fraud detection systems that monitor for suspicious account activity in real time.

No method of electronic transmission or storage is 100% secure. While hk99 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected individuals, hk99 will take prompt action in accordance with its incident response procedures and will notify affected users as required.

As a registered player on hk99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact hk99 support with your account username and a description of your request. hk99 will respond to all data rights requests within a reasonable timeframe and, in any event, within 30 days of receipt:

• Right of access: you have the right to request a copy of the personal data hk99 holds about you, together with information about how it is being processed.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances, you have the right to request deletion of your personal data. This right is subject to limitations where retention is required by law, for example to comply with AML or regulatory record-keeping requirements.
• Right to restrict processing: you have the right to request that hk99 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of whether hk99's legitimate interests override your own.
• Right to withdraw consent: where hk99 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

hk99 will not charge a fee for handling data rights requests submitted in good faith. However, where requests are manifestly unfounded, repetitive, or excessive, hk99 reserves the right to charge a reasonable administrative fee or to decline to act on the request, providing written reasons for that decision.

hk99 is strictly an adult platform. Registration and use of hk99 is permitted only for individuals who are 21 years of age or older at the time of registration. hk99 does not knowingly collect or process personal data relating to individuals under the age of 21. If hk99 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe a person under 21 has registered on hk99, please contact our support team immediately so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental controls and to monitor the online activities of minors in their care.

hk99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy — that is, changes that significantly affect how we collect, use, or share your personal data — we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via their registered contact details or via a notice on the Site.

Your continued use of hk99 following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how hk99 protects your personal information. If you do not agree with the changes made to this Policy, you should cease using hk99 and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way hk99 processes your personal data, please contact our support team. Support is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). Our team will handle all privacy-related enquiries with the seriousness and confidentiality they deserve.

Support email (plain text — not a link): [email protected]. Please include your registered account username and a brief description of your privacy query in all correspondence so that our team can locate your account record and respond as efficiently as possible.